Refund & Cancellation Policy

This policy covers cancellations and refunds for everything you can buy through Fondays: physical products made from your photos, and digital purchases such as Fondays Plus and event passes. Delivery timelines themselves are covered in our Delivery Policy.

The short version: physical items are printed to order, so we can't take them back for a change of mind — but anything faulty, damaged, or lost we reprint or refund. Digital purchases are billed by Apple or Google and refunded under their policies.

You can cancel a physical order for a full refund any time before it enters production. Because production usually starts within a few hours of checkout, cancel as soon as you can — go to Me → Orders in the app, or email orders@fondays.com with your order number.

Once printing, binding, or framing has begun, the order can no longer be cancelled, since the item is unique to your photos and can't be resold. If we can't stop it in time we'll tell you rather than leave the request open.

Every Fondays product is custom-made from photos you chose, so we can't accept returns or exchanges for a change of mind, a wrong photo selection, or a size picked in error. Please check your preview at checkout — it shows exactly what will be printed.

We will reprint or refund an order, at your choice, when:

• the item arrives damaged or defective in printing, binding, or framing;
• the order is incomplete — pieces missing from what you paid for;
• we shipped the wrong item or the wrong photos;
• the order is lost in transit or never arrives; or
• we cancel the order ourselves, for any reason.

Contact us within 14 days of delivery — or of the expected delivery date if nothing arrived — at orders@fondays.comwith your order number and, for damage, a photo of the item. You don't need to ship the damaged item back to us.

Approved refunds go back to the original payment method— we can't redirect a refund to a different card, account, or person. Refunds are issued in the currency you were charged in, for the amount you were charged, including any shipping you paid.

The last step is controlled by your bank or card issuer, not by us. If more than 10 business days have passed since we confirmed a refund, write to us and we'll send you the payment reference to take to your bank.

Digital purchases are billed by Apple or Googlethrough the store your app came from, so refunds for them are handled under those stores' own policies — request one through the App Store or Google Play, not through us. Cancelling a subscription stops the next renewal; access continues to the end of the period you already paid for. We'll help you chase a store refund where we can. See our Terms for the full picture.

For anything about a cancellation or refund, email orders@fondays.com with your order number, or write to Ondravan Private Limited, 19/35 Mount Road, Little Mount, Saidapet, Chennai – 600 015, Tamil Nadu, India. We reply to refund requests within 2 business days.