Support

A real person reads every message. The fastest route depends on what you need:

• From the app — Me → Help & support. This is best for anything tied to your account, because we can see which pools and orders you mean.
• Email — support@fondays.com for general help, including if you can't sign in or no longer have the app.
• Orders — orders@fondays.com for prints, photobooks, framed pieces, and deliveries. Include your order number.
• Privacy and data — privacy@fondays.com.

We reply within 2 business days, usually the same day. Anything involving a damaged order or a safety concern jumps the queue.

Fondays signs you in with Google or with Apple — there's no separate Fondays password to forget.

• If sign-in stalls or returns you to the start, check you have a working connection, then force-quit and reopen the app.
• Signing in with a different Google or Apple account creates a separate Fondays account. Use the same one you started with, or your pools won't be there.
• If you used Hide My Email with Apple, that relay address is what we have on file — email us from it, or tell us the name on your account.
• Still stuck? Email us with the address you signed in with and roughly when you first created the account.

• Upload stuck or failing — large videos over a weak connection are the usual cause. Try on Wi-Fi. If it fails on Wi-Fi too, send us the event name and roughly when you tried.
• Can't join a pool — invite codes look like ABC-123 and aren't case sensitive. Check the code hasn't expired, or ask the host to resend it.
• A photo you want removed — you can delete your own uploads yourself. For someone else's upload, ask the pool's host, who can remove anything in their pool. If it's a photo of you that you want gone and the host won't act, email us.
• Missing photos — check you're signed into the same account and still a member of that pool. Hosts can remove members and delete pools.

• Restoring a purchase — reinstalling or switching device? Sign in with the same Apple or Google account you bought with, then open the Plus screen to restore.
• Cancelling a subscription — do this in your store account, not in Fondays: App Store → your name → Subscriptions, or Play Store → Payments & subscriptions. Deleting your Fondays account does not cancel a subscription.
• Refunds on digital purchases — Apple and Google process these payments, so refunds go through them. We'll help you make the case if something went wrong on our side.
• Charged in the wrong currency — pricing follows your store account's country. If it looks wrong, send us a screenshot and we'll look into it.

Track an order under Me → Orders. Production and shipping timelines, damaged or missing parcels, and returns are all covered in our Delivery Policy. For anything wrong with a printed item, email orders@fondays.com within 14 days with your order number and a photo of the problem — we'll reprint or refund it.

Email support@fondays.com with what you saw and where. We act on reports involving a minor, a credible threat, or non-consensual images immediately, and report them to authorities where the law requires.

Found a security vulnerability? Write to support@fondays.comwith the details and give us a reasonable window to fix it before disclosing it publicly. We'll credit you if you'd like.

You can delete your account and photos at any time — the steps, what gets erased, and what we're required to keep are all on the Account deletion page.

Fondays is built and run by:

• Ondravan Private Limited — CIN U62011TN2026PTC195416.
• 19/35 Mount Road, Little Mount, Saidapet, Chennai – 600 015, Tamil Nadu, India.
• support@fondays.com