Support

A real person reads every message. The fastest route depends on what you need:

• From the app: Me → Help & support. This is best for anything tied to your account, because we can see which pools and orders you mean.
• Email: support@fondays.com for general help, including if you can't sign in or no longer have the app.
• Orders: orders@fondays.com for prints, photobooks, framed pieces, and deliveries. Include your order number.
• Privacy and data: privacy@fondays.com.

We reply within 2 business days, usually the same day. Anything involving a damaged order or a safety concern jumps the queue.

Fondays signs you in with Google or with Apple, so there's no separate Fondays password to forget.

• If sign-in stalls or returns you to the start, check you have a working connection, then force-quit and reopen the app.
• Signing in with a different Google or Apple account creates a separate Fondays account. Use the same one you started with, or your pools won't be there.
• If you used Hide My Email with Apple, that relay address is what we have on file. Email us from it, or tell us the name on your account.
• Still stuck? Email us with the address you signed in with and roughly when you first created the account.

Only the people in your pool. Joining needs your pool's link or code, and the host can turn the link off or remove anyone. Photos you add in Fondays Studio are private to you. When you order a print, only our printing partner receives the photos in that order, so they can make and ship it. Fondays staff have no tool for browsing pools: they only see a photo when someone reports it, and every one of those views is logged. Your photos are encrypted in transit and in storage.

Leaving a pool does not remove the photos you added, so delete them first if you want them gone. Anyone in a pool can save photos to their phone, so share pools with people you trust.

• Upload stuck or failing: large videos over a weak connection are the usual cause. Try on Wi-Fi. If it fails on Wi-Fi too, send us the event name and roughly when you tried.
• Can't join a pool: invite codes look like ABC-123 and aren't case sensitive. Check the code hasn't expired, or ask the host to resend it.
• A photo you want removed: you can delete your own uploads yourself. For someone else's upload, ask the pool's host, who can remove anything in their pool. If it's a photo of you that you want gone and the host won't act, email us.
• Missing photos: check you're signed into the same account and still a member of that pool. Hosts can remove members and delete pools.

• Restoring a purchase: reinstalling or switching device? Sign in with the same Apple or Google account you bought with, then open the Plus screen to restore.
• Cancelling a subscription: do this in your store account, not in Fondays: App Store → your name → Subscriptions, or Play Store → Payments & subscriptions. Deleting your Fondays account does not cancel a subscription.
• Refunds on digital purchases: Apple and Google process these payments, so refunds go through them. We'll help you make the case if something went wrong on our side.
• Charged in the wrong currency: pricing follows your store account's country. If it looks wrong, send us a screenshot and we'll look into it.

Track an order under Me → Orders. Production and shipping timelines, damaged or missing parcels, and returns are all covered in our Delivery Policy. For anything wrong with a printed item, email orders@fondays.com within 14 days with your order number and a photo of the problem, and we'll reprint or refund it.

In the app, hold any message in a pool's chat and choose Report, or open a photo's menu and choose Report a problem. Every report reaches our moderation team. To stop seeing someone, hold one of their messages and choose Block; you can undo it from Me > Blocked people.

You can also email support@fondays.com with what you saw and where. We act on reports involving a minor, a credible threat, or non-consensual images immediately, and report them to authorities where the law requires.

Found a security vulnerability? Write to support@fondays.com with the details and give us a reasonable window to fix it before disclosing it publicly. We'll credit you if you'd like.

You can delete your account and photos at any time. The steps, what gets erased, and what we're required to keep are all on the Account deletion page.

Fondays is built and run by:

• Ondravan Private Limited: CIN U62011TN2026PTC195416.
• 19/35 Mount Road, Little Mount, Saidapet, Chennai 600 015, Tamil Nadu, India.
• support@fondays.com